Articles tagged with knowledgebase

The following image file types are supported in MemberGate: jpg, jpeg, gift, png... Read More

Prorate members who renew their subscription and change member plans. This updates the member's renewal date according to how much they paid versus the worth of the new and old plans.... Read More

This is a useful feature for creating separate sections on your portal pages with items of interest. Here is what clumps are about and how to set them up... Read More

The "Allow Existing Members to Subscribe to the Trial" option within each member plan is member plan specific. If you have the field marked NO within a particular member plan, this means that current (or previous) members who subscribe to that member plan will NOT receive/join that plan at... Read More

It is likely because your browser is cacheing (storing) the old image instead of showing you the most current. There are a few tricks to make sure your new image is loaded: 1. Press CTRL + F5 while on your site.- This will clear your browsers cached memory (clear the cache) and reload the latest cha... Read More

A member can cancel a subscription on the page in department #7, "Your Account." The url for the page is #request.mgSiteUrl#/members/department7.cfm. There is a link "To Cancel Your Subscription" and the member has to type in their password again. They can then set their account ... Read More

You can set up timed release of your site's content. Add a Content Page Adding a content page can be found under Content PagesAdd Page Settings Click on + Settings to open the section. Status Select 'Hold Until' from the drop down menu. Active Date Set the future date that this page should be ... Read More

If there is not a custom message for the 1st, (7th and 21 for Version 7 or higher) day billing failure message the following message is the default message that is sent out to those customers: |firstname| |lastname|, We attempted to process your credit card that is on file with yoursite.com and the ... Read More

How To Put A Favicon On Your MemberGate Site To add a favicon to your site do the following. 1. Go to your Control Panel 2. Navigate to the Tools Section 3. Click on Favicon 4. Click on "Upload your logo" 5. Click to confirm upload ...and create Favicons That's it! The generator will show you the various sizes and create all the code in the header of your site https://www.membergate.com/members/manage/favicons.cfm... Read More

To make a department available for anyone to see what contents are contained inside, but only members are able to view the content: Open the Department Managing Departments can be found under Content Departments Edit Department and select the department from the drop down menu Settings Click ... Read More

If the video is in .wmv, .avi, .mov or .mpg it can be uploaded using the cf_mgvideo tag. There are two steps: upload the video on your site and then paste the cf tag on a page. Upload the Video on the Site File Upload The file can be uploaded to the site under Utilities File Upload Select the... Read More

A billing failure email message is automatically sent to members on a recurring billing plan whose credit cards fail to process. These billing failure messages can be customized.   Click on each section to expand for more information:    ... Read More

This tutorial is for users of Screencast.com for their web videos and (optionally) Bill Myers' Video Code Encryption Application. Follow the steps in this tutorial to update the Screencast video player so it is mobile responsive.... Read More

Content pages marked as inactive will not have links to them so search engines will not be able to find them. If you have a link to those pages some where on your site however, the spiders can find them. If a page had been made active, was found by a search engine and then made inactive, it may rema... Read More

There is the ability for the site to automatically retry those members who have had billing failures. Your declined members will automatically be retried again 7 and then 21 days later to see if the card will go through. The result is that you will seem to have more declines when in fact it is seein... Read More

A member can upgrade to a premium membership by going to the subscription page, choosing the new membership level they would like and selecting 'Yes' in the 'Is this a renewal box?' This allows them to be upgraded to the new plan and they will be credited for the unused time on their old plan.... Read More

If you change a member to a new plan using 'Edit Member Details' under 'Members', the member will be set up with all the parameters of the new plan. If the new plan is a recurring billing plan, the member will be charged the member plan fee on the member's next renewal date. If the new plan is a non... Read More

The Department Timed Released function allows content that has been assigned to a specific department to be released to a member after that member has been active on your site for X amount of days. Articles/Content pages are sorted by "Active Date" within the department they are assigned. ... Read More

The Membergate rebilling system intelligently retries failed credit cards several times. It attempts to correct expiration date issues automatically in order to recover failed past billings. The result is more members are kept active and paying on your site.... Read More

You should not change the settings in a member plan that has active members on it. If you do, the members already on that plan do NOT get those new changes applied to them. A member's recurring information settings are written to their account at the moment of signing up so because of that, changes ... Read More