Articles tagged with knowledgebase

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How does the Credit Card About To Expire Message work?
How does the Credit Card About To Expire Message work?

Remind recurring members that their credit card on file is due to expire soon. The message can be personalized.... Read More

What does the end date in BannerGate do?
What does the end date in BannerGate do?

When the end date is reached, the ad will no longer be shown on the page where it was placed. If the Banner ad end date is reached before the Maximum Impressions the ad will deactivate.... Read More

How can I import member data into a .csv file while keeping the correct pipe symbols () around the terms?

The quickest way to save the file as a CSV file with pipe | symbols: Change the default on your PC to a pipe rather than a comma. (You can change it back when done.) Do this by clicking Start - Settings - Control Panel - Regional Settings.Click the "Number" tab and in the "List Separa... Read More

How can I create a Page Redirection with the URL of my choice?

To set up a page redirection page to read www.yoursite.com/comehere instead of www.mysite.com/public/231.cfm do the following: Click on each section to expand for more information:     Add Affiliate Link and/or Referrer Code Links You can also add an affiliate link or referrer code at th... Read More

List All of the Articles or Content Pages of the Site
List All of the Articles or Content Pages of the Site

There's an easy way to list all the articles or content pages on your site by using a MemberGate tag. The content pages must be set to show on the public & members portal.... Read More

How can I import new members into my MemberGate site?
How can I import new members into my MemberGate site?

Our programmers can import your member data file into your MemberGate site.... Read More

How do I test my payment gateway?

Sometimes you would like to make a few 'test' transactions through your site to make sure everything is working as expected. Put your payment gateway account in test mode with your payment gateway provider In the MemberGate control panel choose 'Payment Gateway' under 'Master Settings'. In... Read More

How is each BannerGate page impression defined in MemberGate?

Each page view (not click through) is counted as 1 page impression. This is not for each unique visitor. Instead it is each time the page is seen by anyone.... Read More

How do I get BannerGate ads to automatically appear on specified pages?

When you set a department (or content page) to 'Show Banner Ads' the software is looking for the code for that particular BannerGate ad or BannerGate ad category to show. To get your BannerGate ads to show, you must add your BannerGate cf tags to the fields in within your site's Control Panel Under... Read More

Cancellation Report Sorting
Cancellation Report Sorting

Report including all members who have cancelled. This report can be sorted by date.... Read More

Add a Member for No Charge to a Paying Plan
Add a Member for No Charge to a Paying Plan

Follow these instructions to allow a member be a subscriber to a paying plan at no charge.... Read More

How do I make the BannerGate ads rotate?

If you wanted three ads to appear in the same place and rotate using the weighing do the following. Assign all three to the same banner category. Paste that category's cf tag where you want them to appear. They will rotate between those banners in that category. You can set the "weight" ... Read More

Why aren't all my departments listed when I add content or for clumps?

If a department has an 'Alternate Link' it will not show up in the 'Clone To' or 'Add To' department drop downs on 'Add Content' or 'Edit Content' pages.  Because a department that is called through an alternate link is not within the MemberGate department building structure, it does not allow ... Read More

What are my options to add a banner ad to my site?

There are 5 different options for adding a banner ad to your site: 'Add/Edit Banners', 'Add/Edit Google Ads', 'Banner Ad Settings', 'Edit Site Descriptions', 'BannerGate.' 'Add/Edit Banners' and 'Add/Edit Google Ads' are used most often by MemberGate users. The 'Add/Edit Banners' feature is used t... Read More

Split Testing
Split Testing

The split test control page is located in the Utility section of your site's control panel... Read More

How can I keep articles in my clump from being shown again underneath the clump box?

Pages in the clump can be prevented from being published under the clump by setting the number of headlines to be shown on the main pages 0. Update the public portal main page Edit Public Portal Editing the portal pages can be found under Content Portals Edit Public Portal Settings Click on +... Read More

When I mark a member as cancelled, it reverts to inactive. Why?

When you set the status of a member to 'Cancelled', MemberGate will keep the status as cancelled until the member gets to their expiration date. The member is allowed to access the member side of your site up to the last day they have paid for their subscription. The member's status will automatical... Read More

If a member cancels their subscription will they still receive service?

If a member cancels, they will have access to the site until their renewal date hits. For example, if a member has paid for service through November 30th and they cancel on November 15th, they will be able to access the member's area of the site until November 30th. Their access can be restrictive i... Read More

Can I choose which articles go into a clump?

You cannot specifically select which articles can be clumped, but you can control which pages will appear in a clump. Clumps "choose" pages that have the most current active date first and if more than one article has the same date, then it "chooses" the pages by 'page rank'. The... Read More

What is the Advanced Renewal Date Calculation? Prorate membership fees
What is the Advanced Renewal Date Calculation? Prorate membership fees

The "Activate Advanced Renewal Calculations" is when you want to prorate members who renew from one pricing plan and go to another. The site does a calculation... Read More

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