Articles tagged with knowledgebase

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Free subscription forms are not working. You cannot add complimentary subscriptions from this form
Free subscription forms are not working. You cannot add complimentary subscriptions from this form

There are multiple layers of security to prevent unwanted users from selecting a free member plans. Take these steps if a subscription form is not working as expected... Read More

Why is it suggested not to delete content pages or departments on my site.

The software is set up to provide the best search engine optimization (SEO) possible. Instead of deleting content, it is much better for SEO purposes to reuse or redirect the content page that you would like to delete. A content page can be edited and repurposed by just deleting the text or code on ... Read More

How to Stream Amazon S3 Files Using MemberGate's Video and Audio Players
How to Stream Amazon S3 Files Using MemberGate's Video and Audio Players

Review these instructions to learn how to stream mp4, or mp3 files stored at Amazon S3 onto your MemberGate pages.... Read More

Creating a Free Member Plan and Subscription Form
Creating a Free Member Plan and Subscription Form

Sometimes it's necessary to create a member plan for free members. Learn how to in this tutorial.... Read More

Using Amazon S3 on Your MemberGate Site

Amazon S3 is integrated with MemberGate to allow you to easily access your stored files to deliver them on your MemberGate site. The files can be streamed directly from the built in media players or can delivered as a download for customers and members. These files are secure and can be se... Read More

Allow Restrictive Access for Specific Members Content

You can allow members on certain member plans access to particular parts of your site at the department level, downloads and in the forum. The default is to let 'All' members access all departments, forums and downloads, so it is a manual process to update.   Restrictive Access can be set in th... Read More

Set up Prefilled Subscription Forms
Set up Prefilled Subscription Forms

A subscription form can be set so that an existing member can easily update the form so it is prefilled with their information from the database. The member would just have to add their credit card details so they can easily renew.... Read More

How do I edit the Breadcrumbs or Page Navigation Links?
How do I edit the Breadcrumbs or Page Navigation Links?

The breadcrumb trail is a navigation option that allows users to see the path of the page they are viewing. The navigation includes links to the upper folders.... Read More

How to Turn off the Teaser Copy

It is possible to turn the teaser text off on Department pages and on Member and Public Portal Pages. Keep in mind that Google uses the teaser text on member's department pages to index the pages of the department. Removing the teaser may result in lower rankings of your site. To turn the teaser tex... Read More

How to Create an Audio Playlist
How to Create an Audio Playlist

An audio playlist allows you to create one audio player that plays multiple audio clips. The user can pick and choose which audio clips to play, or it can be set up to auto-play which will automatically play each clip.... Read More

MemberGate Renewal Process Options

MemberGate software offers many different ways to allow your members to renew their membership should they have a billing failure.  Click on each of the tabs below for more information on how you can implement each of these methods on your site. If a member can easily renew their membership, an... Read More

Subscription Form Generator
Subscription Form Generator

Create a fantastic looking subscription form without knowing any html code. Easily add your member plan information as well as change the colors of the form. Part of the MemberGate Fundamentals Series.... Read More

Where can I Change Keep Reading at the End of the Teaser Copy

The link text at the end of the teaser copy can be customized to your site. 1. The keep reading text can be edited under Master Settings Edit Site Descriptions 2. Under the Site Settings section and in the 'More Phrase' form field, enter the new text to appear at the end of the teaser copy The ... Read More

Referrer Ad Tracking Codes
Referrer Ad Tracking Codes

Use the referrer code options when running marketing campaigns to see how well your ads are converting users into members. Part of the MemberGate Fundamentals Series.... Read More

How to Create a Video Playlist
How to Create a Video Playlist

A video playlist allows you to create one video player that plays multiple video clips. The user can pick and choose which video clips to play, or it can be set up to auto-play which will automatically play each clip.... Read More

How to Create a Staged Subscription Form
How to Create a Staged Subscription Form

A subscription form can be presented to your customers with a small amount of fields to fill out in one screen. This is referred to as a staged subscription form. Learn how to set your forms so they are staged.... Read More

Setting Up Facebook Connect
Setting Up Facebook Connect

Create an app in Facebook and connect the settings to your site. This allows you to use Facebook functionality on your pages like comments or likes. Follow this tutorial to create the app in Facebook and add those settings to your site.... Read More

Subscription Tax

Automatically charge your members a tax on their subscription purchases.... Read More

Can we host videos on our site?

You can host .FLV, .SWF and .MP4 videos on your server. We recommend considering using Amazon.com S3 video hosting service through the www.ez-s3.com dashboard. The benefits are many: - Their space is significantly less expensive on Amazon S3. They charge less than .20 per GB for space. - Their serve... Read More

How can I change the order in which my Departments are arranged?
How can I change the order in which my Departments are arranged?

Departments are arranged by the setting in the Department Link Rank.... Read More

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